If You Want to Lead Well, Be Among Your People

Posted on by in Business, Change, Character, Communication, Goals, Leadership, Managing Talent, Personal Development, Relationships

A recent conversation highlighted one of the more common mistakes leaders make, especially once they get past 15 or more employees–they stop hanging out with their people–which is both understandable … and disastrous. It’s understandable because leaders lead through their leaders/direct reports. Between meetings and working with and through their direct reports, there’s often very […]

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Always Apologize!

Posted on by in Attitude, Character, Communication, Leadership, Managing Talent, Relationships

I don’t know if you’ve read any of my posts on my new blog called Letters for My Daughters (where I’m writing a series of life lessons to pass on to them as they make their journey from home to life on their own), but I wrote one the other day on the title above […]

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The Four Most Important Words in Any Organization

Posted on by in Attitude, Business, Communication, Creativity/Innovation, Leadership, Learning, Managing Talent, Relationships, Strategy

If you were to make a list of the four most important words in your business or organization, what would they be? Would they be your core values (for ex. respect, responsibility, honesty and service)? Would they be a phrase (for ex. “Make it so, #1” in deference to Capt. Jean Luc Picard of Start […]

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Will You Keep Your High-Potential Employees This Year?

Posted on by in Business, Growth, Leadership, Managing Talent, Relationships

While our natural tendency is to think, “Of course!” that’s not always true. In fact, Harvard Business Review recently ran an article on “How to Keep Your Top Talent,” that featured a number of rather fascinating statistics about high-potential employees. After studying 20,000 employees dubbed as “emerging stars” over six years in over 100 organizations […]

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How to Reduce Conflict on Your Team Before It Happens

Posted on by in Attitude, Communication, Growth, Leadership, Managing Talent, Relationships

As you know, every team has conflict. To find out one of the best ways to ensure that everyone on your team “fights fair” when conflict does arise, you’ll want to watch the following video clip. Note:If you have some conflict norms of your own–or comments about this video, please leave your thoughts and ideas […]

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Why Your People May Not Be Getting What Seems So Obvious to You

Posted on by in Communication, Leadership, Managing Talent, Relationships

If you’re like most leaders, you probably have a fair amount of frustration concerning your staff. You ask them to do something. You believe you’ve clearly communicated what you want them to do. And yet, for some reason, they don’t get it (or get it done). Now, while there are plenty of reasons why this […]

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The Quickest Way to Enhance Any Communication You’re Having

Posted on by in Business, Communication, Entreprenuership, Leadership, Managing Talent, Relationships, Remarkability, Writing

If you could find one idea or technique that could quickly and “almost miraculously” transform any communication you’re engaged in–from speaking at a community event to leading a team training or meeting to talking with a loved one to writing a letter or blog post–what would that be worth to you? Or if you could […]

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Don’t Follow Verizon’s Lead!

Posted on by in Attitude, Business, Communication, Customer Service, Growth, Relationships, Small Business

I’m constantly amazed how a large company can be so terrible at customer service and have their systems so poorly designed and run. I’ve written about this multiple times, but there are two key lessons any business ought to take from my latest encounter with the mess called Verizon. First, before I share the two […]

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How Do You Respond to Critique and Feedback?

Posted on by in Attitude, Change, Communication, Growth, Leadership, Learning, Personal Development, Relationships

It’s more important than you think! When I work with senior executives, and we’re one-on-one, they tend to be defensive around critique and accountability in general. But when I’m with them, and they need to be critiqued in front of their executive teams (Note: in a session designed for critique and evaluation. I normally provide […]

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Phil Jackson and Your Business

Posted on by in Attitude, Business, Communication, Entreprenuership, Leadership, Learning, Managing Talent, Personal Development, Relationships

Regardless of whether you’re a basketball fan or not, you have to admire what Phil Jackson accomplished yesterday, as well as over the past 18 seasons he’s served as a head coach (similar to your role as the senior executive of a SMB). With yesterday’s NBA championship with the Los Angeles Lakers, Phil Jackson probably […]

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