Are Your Systems Stupid?

Posted on by in Business, Change, Customer Service, Design, Growth, Leadership, Operations, Personal Development, Remarkability, Strategy

Every company has them–they’re the reason why we love Dilbert, laugh at The Office, yell at the auto attendant in “customer service,” who “can’t understand our response,”  and can’t wait to tell our friends and co-workers, “You won’t believe what happened to me today.” Or, in the case of people like me, blog about them. […]

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Why Does Your Team’s Execution Fail?

Posted on by in Business, Communication, Growth, Leadership, Managing Talent, Operations, Planning, Time Management

I just finished leading a management training session for one of my clients on, “Execution: The Art and Science of Transforming Intention into Reality.” And the one section that probably had the most discussion for us as a group was my first point on realizing why good strategies, tactics and projects often fail in their […]

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What’s Holding You and Your Company Back?

Posted on by in Books, Business, Change, Goals, Growth, Operations, Planning, Strategy

Are you familiar with the Theory of Constraints (TOC)? If you’re not, the theory (an overall management philosophy) came into vogue post the publication of a book entitled, “The Goal,” by Eliyahu M. Goldratt. In its most basic form the theory contends that any manageable system (like your business) is hindered from achieving its potential […]

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New Free Report on Fast Growth Released Today!

Posted on by in Branding/Differentiation, Business, Change, Communication, Customer Service, Entreprenuership, Finances/Money Management, Goals, Growth, Leadership, Learning, Managing Talent, Marketing, Operations, Planning, Small Business, Strategy

Want to Know How You Can Immediately Begin to Grow Your Business Faster Than You Ever Have Before—While Increasing Your Ability to Lead It More Effectively? If so, you’ll want to immediately get your hands on the new free report I just released today entitled, “The Seven Secrets of Fast Growth Companies.” Inside it you’ll discover, […]

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Do You Know The Four Evaluation Questions You Need to Ask Every Year?

Posted on by in Business, Communication, Goals, Growth, Leadership, Managing Talent, Operations, Personal Development, Planning

Are you starting to do your year-end evaluations—and wrestling with how you can do them well and/or differently this year? If you are, then you’ll want to continue reading this week’s Accelerated Growth Caffeine. I received an email a few days ago from one of my clients asking about whether or not I had a […]

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Do Your People Know What an “A” Looks Like?

Posted on by in Attitude, Business, Change, Communication, Managing Talent, Operations, Small Business

If you’re like most of my clients, chances are you regularly get frustrated by the performance of your people. Sometimes it’s because they’re not executing fast enough. Sometimes it’s because they’re not thinking clearly and anticipating issues and problems. Etc. But one of the more common frustrations is “They just don’t execute at a high […]

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Remember that Today’s Solutions Always Create Tomorrow’s Problems

Posted on by in Business, Finances/Money Management, Leadership, Operations, Planning, Strategy

Business Week just ran an article in this week’s edition (Nov. 2, 2009) on, What’s Holding Tech Back. The subtitle was/is, “The surprise surge in demand for PC’s and handsets has the industry scrambling to get the supply chain humming.” Now, before you hit the snooze button, hang on for a moment. This will be […]

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Ready for Accelerated Growth Driver #1?

Posted on by in Business, Creativity/Innovation, Entreprenuership, Growth, Leadership, Operations, Planning, Small Business, Strategy, Time Management

If you could pick one idea or concept that drives accelerated growth companies more than any other, what would you pick? Would you pick, “Great leadership?” Or, “A new or better technology?” Maybe, “Massive cash flow?” Or, “Viral marketing?” Or would you pick, “Great systems?” Or maybe even, “Great people?” Well, while all of those […]

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Don’t Make an Omni Mistake!

Posted on by in Branding/Differentiation, Business, Customer Service, Leadership, Marketing, Operations, Remarkability

Have you ever set out to create a system in your business that deliberately irritated or disappointed your customers? Probably not. But if I asked, “Have you ever done so?” The answer would probably be, “Yes!” I had one of those experiences the other week. I was speaking at a convention in Orlando that was […]

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What are Your Needle Movers?

Posted on by in Business, Entreprenuership, Goals, Growth, Leadership, Managing Talent, Marketing, Operations, Personal Development, Planning, Strategy, Time Management

Ever wonder what you ought to focus your time and attention on? With so many things on your plate, don’t you often wonder, “Where should I start?” But more importantly, as the point person for your company, it’s even more critical that you focus your attention on those activities that have the highest probability of […]

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