Do You Know What Your Prospects and Customers Really Think?

Posted on by in Business, Communication, Customer Service, Learning, Managing Talent, Marketing, Pricing

When was the last time you really asked for and wanted honest feedback? Chances are it’s probably been awhile. Not just because most of us don’t ask, but because we don’t really want to know. In fact, we even have systems designed to avoid it, right? For example, we might have customers fill out evaluation […]

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If You Want to Lead Well, Be Among Your People

Posted on by in Business, Change, Character, Communication, Goals, Leadership, Managing Talent, Personal Development, Relationships

A recent conversation highlighted one of the more common mistakes leaders make, especially once they get past 15 or more employees–they stop hanging out with their people–which is both understandable … and disastrous. It’s understandable because leaders lead through their leaders/direct reports. Between meetings and working with and through their direct reports, there’s often very […]

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Need Some Inspiration?

Posted on by in Attitude, Branding/Differentiation, Business, Change, Character, Communication, Creativity/Innovation, Customer Service, Design, Finances/Money Management, Goals, Growth, Leadership, Learning, Managing Talent, Marketing, Personal Development, Planning, Remarkability, Strategy, Time Management, Writing

If you’re at all like me, chances are you have some favorite quotes that you return to over an over again to  pick you up and get your headed in the right direction. I remember, shortly after my board coup several years ago, the movie “Rocky Balboa” came out and in the middle of the […]

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Always Apologize!

Posted on by in Attitude, Character, Communication, Leadership, Managing Talent, Relationships

I don’t know if you’ve read any of my posts on my new blog called Letters for My Daughters (where I’m writing a series of life lessons to pass on to them as they make their journey from home to life on their own), but I wrote one the other day on the title above […]

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The Four Most Important Words in Any Organization

Posted on by in Attitude, Business, Communication, Creativity/Innovation, Leadership, Learning, Managing Talent, Relationships, Strategy

If you were to make a list of the four most important words in your business or organization, what would they be? Would they be your core values (for ex. respect, responsibility, honesty and service)? Would they be a phrase (for ex. “Make it so, #1” in deference to Capt. Jean Luc Picard of Start […]

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Why Does Your Team’s Execution Fail?

Posted on by in Business, Communication, Growth, Leadership, Managing Talent, Operations, Planning, Time Management

I just finished leading a management training session for one of my clients on, “Execution: The Art and Science of Transforming Intention into Reality.” And the one section that probably had the most discussion for us as a group was my first point on realizing why good strategies, tactics and projects often fail in their […]

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Shame on You Home Depot!

Posted on by in Branding/Differentiation, Customer Service, Leadership, Managing Talent, Marketing, Remarkability

Now, before I explain the title of this post, let me give you some background. Unlike a lot of people, I’m not a home fix-it kind of guy. My father, who was a college professor, earned his way through college as a carpenter and is incredibly skilled in carpentry and home repair. My brother is […]

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Will You Keep Your High-Potential Employees This Year?

Posted on by in Business, Growth, Leadership, Managing Talent, Relationships

While our natural tendency is to think, “Of course!” that’s not always true. In fact, Harvard Business Review recently ran an article on “How to Keep Your Top Talent,” that featured a number of rather fascinating statistics about high-potential employees. After studying 20,000 employees dubbed as “emerging stars” over six years in over 100 organizations […]

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How to Reduce Conflict on Your Team Before It Happens

Posted on by in Attitude, Communication, Growth, Leadership, Managing Talent, Relationships

As you know, every team has conflict. To find out one of the best ways to ensure that everyone on your team “fights fair” when conflict does arise, you’ll want to watch the following video clip. Note:If you have some conflict norms of your own–or comments about this video, please leave your thoughts and ideas […]

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Alex Bogusky Is Wrong! Leaders Should Learn More From Failure

Posted on by in Change, Communication, Leadership, Learning, Managing Talent, Marketing, Personal Development, Planning, Remarkability, Small Business, Strategy

In a video post on the Fast Company site, Alex Bogusky, co-chair of Crispin Porter + Bogusky, argues that the classic business mantra of learning from failure is just plain wrong. In his world (and at his company), he doesn’t debrief failure or lost accounts or why a campaign isn’t working (which I find hard […]

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