Is Your Strategic Plan Actually Strategic?

Posted on by in Business, Goals, Growth, Leadership, Planning, Strategy

It’s that time of the year again when most businesses and organizations (just like yours) begin to work on their strategic plans for the coming year. However, the vast majority of strategic plans aren’t very strategic at all. Why? Because most strategic plans are simply tactical plans dressed up with the phrase, “strategic,” in front […]

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Have You Created Your 100 Day Plan Yet?

Posted on by in Business, Communication, Goals, Growth, Leadership, Marketing, Planning, Strategy

I know it’s hard to believe, but we’re almost done with calendar year 2010. As of today, there are only 103 days left before January 1 rolls around again–which means it’s once again time for that 100 Day end of the year plan and push campaign. And I do mean “plan and push.” Why? Because […]

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Focus Your Marketing (and Strategy) More on New Than on Better

Posted on by in Business, Change, Communication, Creativity/Innovation, Design, Entreprenuership, Goals, Leadership, Marketing, Planning, Pricing, Remarkability, Strategy

When you go to buy something yourself, are you more interested in getting the “New” thing or the “Better” thing? Which one gets you more excited? Note: this even applies to Apple. When they introduce something that’s improved (for ex. speed) it gets a yawn. But when they introduce something new (for ex. Face Time or […]

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Always Have Someone “Outside” Read Your Copy

Posted on by in Business, Communication, Design, Leadership, Writing

No matter who’s speaking, we all suffer from the same problem. Once we know something, it’s incredibly difficult to imagine what it’s like to not know that thing. So, when we say something, we often say things that make complete sense to us, but don’t to the people we’re attempting to communicate with. For example, […]

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Are Your Systems Stupid?

Posted on by in Business, Change, Customer Service, Design, Growth, Leadership, Operations, Personal Development, Remarkability, Strategy

Every company has them–they’re the reason why we love Dilbert, laugh at The Office, yell at the auto attendant in “customer service,” who “can’t understand our response,”  and can’t wait to tell our friends and co-workers, “You won’t believe what happened to me today.” Or, in the case of people like me, blog about them. […]

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If You Want to Lead Well, Be Among Your People

Posted on by in Business, Change, Character, Communication, Goals, Leadership, Managing Talent, Personal Development, Relationships

A recent conversation highlighted one of the more common mistakes leaders make, especially once they get past 15 or more employees–they stop hanging out with their people–which is both understandable … and disastrous. It’s understandable because leaders lead through their leaders/direct reports. Between meetings and working with and through their direct reports, there’s often very […]

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Is Your Model Still Right?

Posted on by in Business, Creativity/Innovation, Entreprenuership, Growth, Leadership, Planning, Strategy

I was talking with someone earlier this week and the conversation got started something like this. “I have this process I’ve been trying to get people to buy in to but I’m having trouble getting more people to buy it.” Sound familiar? My first question to him was, “You’ve started this by defining a process/product. […]

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Need Some Inspiration?

Posted on by in Attitude, Branding/Differentiation, Business, Change, Character, Communication, Creativity/Innovation, Customer Service, Design, Finances/Money Management, Goals, Growth, Leadership, Learning, Managing Talent, Marketing, Personal Development, Planning, Remarkability, Strategy, Time Management, Writing

If you’re at all like me, chances are you have some favorite quotes that you return to over an over again to  pick you up and get your headed in the right direction. I remember, shortly after my board coup several years ago, the movie “Rocky Balboa” came out and in the middle of the […]

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Always Apologize!

Posted on by in Attitude, Character, Communication, Leadership, Managing Talent, Relationships

I don’t know if you’ve read any of my posts on my new blog called Letters for My Daughters (where I’m writing a series of life lessons to pass on to them as they make their journey from home to life on their own), but I wrote one the other day on the title above […]

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The Four Most Important Words in Any Organization

Posted on by in Attitude, Business, Communication, Creativity/Innovation, Leadership, Learning, Managing Talent, Relationships, Strategy

If you were to make a list of the four most important words in your business or organization, what would they be? Would they be your core values (for ex. respect, responsibility, honesty and service)? Would they be a phrase (for ex. “Make it so, #1” in deference to Capt. Jean Luc Picard of Start […]

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