Do You Know What Your Prospects and Customers Really Think?

Posted on by in Business, Communication, Customer Service, Learning, Managing Talent, Marketing, Pricing

When was the last time you really asked for and wanted honest feedback? Chances are it’s probably been awhile. Not just because most of us don’t ask, but because we don’t really want to know. In fact, we even have systems designed to avoid it, right? For example, we might have customers fill out evaluation […]

Print Friendly
Continue Reading →

Is Your Strategic Plan Actually Strategic?

Posted on by in Business, Goals, Growth, Leadership, Planning, Strategy

It’s that time of the year again when most businesses and organizations (just like yours) begin to work on their strategic plans for the coming year. However, the vast majority of strategic plans aren’t very strategic at all. Why? Because most strategic plans are simply tactical plans dressed up with the phrase, “strategic,” in front […]

Print Friendly
Continue Reading →

Have You Created Your 100 Day Plan Yet?

Posted on by in Business, Communication, Goals, Growth, Leadership, Marketing, Planning, Strategy

I know it’s hard to believe, but we’re almost done with calendar year 2010. As of today, there are only 103 days left before January 1 rolls around again–which means it’s once again time for that 100 Day end of the year plan and push campaign. And I do mean “plan and push.” Why? Because […]

Print Friendly
Continue Reading →

Are You Leveraging All Nine of Your Profit Drivers?

Posted on by in Business, Entreprenuership, Finances/Money Management, Growth, Marketing, Planning, Strategy

Do you ever feel that you make business too difficult in your own mind? Or do you ever find yourself getting lost in the complexity of everything you have to do in order to build a fast growing business? If so, then I think you’ll really appreciate the following simple grid of nine profit drivers. […]

Print Friendly
Continue Reading →

Focus Your Marketing (and Strategy) More on New Than on Better

Posted on by in Business, Change, Communication, Creativity/Innovation, Design, Entreprenuership, Goals, Leadership, Marketing, Planning, Pricing, Remarkability, Strategy

When you go to buy something yourself, are you more interested in getting the “New” thing or the “Better” thing? Which one gets you more excited? Note: this even applies to Apple. When they introduce something that’s improved (for ex. speed) it gets a yawn. But when they introduce something new (for ex. Face Time or […]

Print Friendly
Continue Reading →

Always Have Someone “Outside” Read Your Copy

Posted on by in Business, Communication, Design, Leadership, Writing

No matter who’s speaking, we all suffer from the same problem. Once we know something, it’s incredibly difficult to imagine what it’s like to not know that thing. So, when we say something, we often say things that make complete sense to us, but don’t to the people we’re attempting to communicate with. For example, […]

Print Friendly
Continue Reading →

Are Your Systems Stupid?

Posted on by in Business, Change, Customer Service, Design, Growth, Leadership, Operations, Personal Development, Remarkability, Strategy

Every company has them–they’re the reason why we love Dilbert, laugh at The Office, yell at the auto attendant in “customer service,” who “can’t understand our response,”  and can’t wait to tell our friends and co-workers, “You won’t believe what happened to me today.” Or, in the case of people like me, blog about them. […]

Print Friendly
Continue Reading →

If You Want to Lead Well, Be Among Your People

Posted on by in Business, Change, Character, Communication, Goals, Leadership, Managing Talent, Personal Development, Relationships

A recent conversation highlighted one of the more common mistakes leaders make, especially once they get past 15 or more employees–they stop hanging out with their people–which is both understandable … and disastrous. It’s understandable because leaders lead through their leaders/direct reports. Between meetings and working with and through their direct reports, there’s often very […]

Print Friendly
Continue Reading →

Is Your Model Still Right?

Posted on by in Business, Creativity/Innovation, Entreprenuership, Growth, Leadership, Planning, Strategy

I was talking with someone earlier this week and the conversation got started something like this. “I have this process I’ve been trying to get people to buy in to but I’m having trouble getting more people to buy it.” Sound familiar? My first question to him was, “You’ve started this by defining a process/product. […]

Print Friendly
Continue Reading →

Need Some Inspiration?

Posted on by in Attitude, Branding/Differentiation, Business, Change, Character, Communication, Creativity/Innovation, Customer Service, Design, Finances/Money Management, Goals, Growth, Leadership, Learning, Managing Talent, Marketing, Personal Development, Planning, Remarkability, Strategy, Time Management, Writing

If you’re at all like me, chances are you have some favorite quotes that you return to over an over again to  pick you up and get your headed in the right direction. I remember, shortly after my board coup several years ago, the movie “Rocky Balboa” came out and in the middle of the […]

Print Friendly
Continue Reading →