Are Your Systems Stupid?

Posted on 13. Aug, 2010 by in Business, Change, Customer Service, Design, Growth, Leadership, Operations, Personal Development, Remarkability, Strategy

Every company has them–they’re the reason why we love Dilbert, laugh at The Office, yell at the auto attendant in “customer service,” who “can’t understand our response,”  and can’t wait to tell our friends and co-workers, “You won’t believe what happened to me today.” Or, in the case of people like me, blog about them. […]

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If You Want to Lead Well, Be Among Your People

Posted on 03. Aug, 2010 by in Business, Change, Character, Communication, Goals, Leadership, Managing Talent, Personal Development, Relationships

A recent conversation highlighted one of the more common mistakes leaders make, especially once they get past 15 or more employees–they stop hanging out with their people–which is both understandable … and disastrous. It’s understandable because leaders lead through their leaders/direct reports. Between meetings and working with and through their direct reports, there’s often very […]

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