Always Apologize!

Posted on 22. Jun, 2010 by in Attitude, Character, Communication, Leadership, Managing Talent, Relationships

I don’t know if you’ve read any of my posts on my new blog called Letters for My Daughters (where I’m writing a series of life lessons to pass on to them as they make their journey from home to life on their own), but I wrote one the other day on the title above […]

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The Four Most Important Words in Any Organization

Posted on 17. Jun, 2010 by in Attitude, Business, Communication, Creativity/Innovation, Leadership, Learning, Managing Talent, Relationships, Strategy

If you were to make a list of the four most important words in your business or organization, what would they be? Would they be your core values (for ex. respect, responsibility, honesty and service)? Would they be a phrase (for ex. “Make it so, #1” in deference to Capt. Jean Luc Picard of Start […]

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Why Does Your Team’s Execution Fail?

Posted on 15. Jun, 2010 by in Business, Communication, Growth, Leadership, Managing Talent, Operations, Planning, Time Management

I just finished leading a management training session for one of my clients on, “Execution: The Art and Science of Transforming Intention into Reality.” And the one section that probably had the most discussion for us as a group was my first point on realizing why good strategies, tactics and projects often fail in their […]

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Key Lessons from Steve Jobs at All Things Digital (D8)

Posted on 03. Jun, 2010 by in Branding/Differentiation, Business, Change, Communication, Design, Growth, Leadership, Planning, Pricing, Strategy

Whenever Steve Jobs speaks, it’s usually worth listening. Love him or hate him, he’s always worth listening to–especially because he masterminded one of the most amazing comebacks of all time. Thirteen years ago when he returned to Apple they were just 90 days away from going bankrupt. And then, just last week, they surpassed Microsoft […]

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Shame on You Home Depot!

Posted on 01. Jun, 2010 by in Branding/Differentiation, Customer Service, Leadership, Managing Talent, Marketing, Remarkability

Now, before I explain the title of this post, let me give you some background. Unlike a lot of people, I’m not a home fix-it kind of guy. My father, who was a college professor, earned his way through college as a carpenter and is incredibly skilled in carpentry and home repair. My brother is […]

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