Don’t Follow Verizon’s Lead!

Posted on 30. Jan, 2010 by in Attitude, Business, Communication, Customer Service, Growth, Relationships, Small Business

I’m constantly amazed how a large company can be so terrible at customer service and have their systems so poorly designed and run. I’ve written about this multiple times, but there are two key lessons any business ought to take from my latest encounter with the mess called Verizon. First, before I share the two […]

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What’s Holding You Back, Part II

Posted on 25. Jan, 2010 by in Attitude, Business, Change, Creativity/Innovation, Finances/Money Management, Goals, Growth, Leadership, Learning, Managing Talent, Planning, Strategy, Time Management

If you didn’t read part one, scroll below (if you’re on the blog right now) or click on the following link>> (if you’re reading this by RSS). Note: If you didn’t answer the question from the last post, “What are the major constraints that are hindering me (and my business/organization) from achieving my (our) potential?”, […]

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What’s Holding You and Your Company Back?

Posted on 11. Jan, 2010 by in Books, Business, Change, Goals, Growth, Operations, Planning, Strategy

Are you familiar with the Theory of Constraints (TOC)? If you’re not, the theory (an overall management philosophy) came into vogue post the publication of a book entitled, “The Goal,” by Eliyahu M. Goldratt. In its most basic form the theory contends that any manageable system (like your business) is hindered from achieving its potential […]

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