Ready for a 100 Day Challenge?

Posted on 19. Sep, 2008 by in Business, Goals, Leadership, Personal Development, Planning, Strategy

As you're coming to the end of this third quarter, have you noticed how easy it is to start checking out? Chances are that many of the goals you set last fall for this year are in many cases unattainable. Like most of us, you probably didn't anticipate how bad or how long the downturn […]

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How to Quickly Raise Frontline and Tech Team Performance

Posted on 02. Sep, 2008 by in Communication, Customer Service, Leadership, Managing Talent

Ever get frustrated by the lack of performance of your frontline or tech teams? Do you regularly see balls being dropped by people who ought not drop them? Well, if you have, you're not alone. But, more importantly, how can you quickly turn that around? Well, one way is by simplifying the system you give […]

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