Crate and Barrel Gets It

Posted on 22. Dec, 2005 by in Business, Customer Service, Remarkability

Have you ever wondered why you ordered something online?  I did two weeks ago.  My father was having his 70th birthday and wanted a home entertainment sound system.  It was a week away and I wasn’t sure if the holiday rush (and snow storms across the country) might hinder online delivery.  So, I thought I […]

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Turn Up the Heat!!!

Posted on 14. Dec, 2005 by in Business, Customer Service

It’s such a small thing, but it’s also a huge thing! Let me explain.  The past two days, my wife and I went on an overnight to Potomac Mills (a large mall with lots of big stores in the surrounding area—south of D.C.) to finish off our Christmas shopping (which we did accomplish).  However, not […]

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Ever Wonder Why Customer Expectations Rise?

Posted on 07. Dec, 2005 by in Business, Customer Service, Remarkability

I was working on a chapter of my new book entitled, "Make it Remarkable: How to Turn Anything You’re Doing from Ordinary to Extraordinary," when it dawned on me that some of you may have wrestled with the above question before.  So, here’s a sample of a part of section one on Why Remarkable Matters […]

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